General Enquiries
What is SnapCalmWrap?
SnapCalmWrap is a premier digital brand owned and operated by Balancing Monkey Games Limited, based in Dunedin, New Zealand. We provide high-fidelity, interactive virtual air-cell simulation packages designed for stress relief, mindfulness, and sensory satisfaction.

Are your products physical or digital?
All products available on www.snapcalmwrap.com are 100% digital assets. We do not ship physical packaging materials. This allows us to provide instant relaxation and immediate access while maintaining a zero-waste environmental footprint.

Who can purchase from this site?
Our services are optimized for customers within the European Union (EU) and European Economic Area (EEA). In compliance with international safety standards, users must be at least 18 years of age to make a purchase.

Orders & Digital Delivery
How do I receive my purchase?
We operate on a Pre-made Digital Asset model. The process is seamless:
Complete your one-time payment at checkout.
A unique access link or digital file is immediately delivered to your provided email address.
The transaction is officially concluded upon the generation of this digital access link.

Why is there no tracking number?
As a provider of virtual goods, there is no physical logistics or shipping process involved. Your order confirmation email, combined with our system’s delivery timestamp, serves as your definitive proof of purchase and delivery.

Is this a subscription?
No. All purchases are one-time payments for specific virtual packages. You will never be charged recurring fees or hidden subscription costs.

Payments & Security
Is my payment secure?
Absolutely. We use Stripe as our primary payment processor. Stripe is a globally recognized leader in payment security, ensuring your transaction is fully encrypted and your financial data is handled according to strict PCI-DSS Level 1 standards.

What will appear on my bank statement?
Transactions will typically appear under the descriptor: SNAPCALMWRAP or BALANCING MONKEY GAMES.

Refunds & Consumer Rights
Can I get a refund?
Due to the immediate nature of digital content, our refund policy is strictly aligned with the EU Consumer Rights Directive:
Waiver of Withdrawal: By purchasing and accessing our digital simulation packages, you expressly consent to immediate performance of the contract. You acknowledge that you waive your 14-day right of withdrawal (refund without cause) once the digital delivery has commenced.
Technical Assistance: If you encounter a genuine technical fault with your digital asset, please contact our support team immediately. We are committed to ensuring your simulation works perfectly.

Support & Compliance
How can I contact support?
For any technical or billing questions, our team is ready to assist you:
Email: bubble@snapcalmwrap.com
Phone: +64 3455 0398
Registered Address: 162 Hillside Road, South Dunedin, Dunedin 9012, New Zealand
Company Registration (NZBN): 9429046353726