At SnapCalmWrap, we are committed to providing exceptional support and a high degree of transparency regarding our digital sensory interaction services. Whether you have questions about your digital relief package or require technical assistance, our dedicated team is here to help.

SnapCalmWrap is a brand owned and operated by Balancing Monkey Games Limited, a company duly registered and incorporated in New Zealand (NZBN: 9429046353726).

As a digital entertainment service provider catering to the European market, we maintain high standards of professional communication and strictly adhere to international e-commerce regulations.

For inquiries regarding technical support, billing, or general information, please use our official channels:
Email: bubble@snapcalmwrap.com

If you don’t recognize a charge from ‘SnapCalmWrap’ or ‘Balancing Monkey Games’ on your statement, please contact us first before contacting your bank. We are committed to resolving all billing inquiries directly and promptly. We strive to respond to all inquiries within 24 to 48 hours.

Phone: +64 3455 0398

Our phone support is available during New Zealand business hours (approx. 8:00 PM – 5:00 AM CET). For the fastest response during European daytime, we highly recommend our 24/7 email support.
Registered Office: 162 Hillside Road, South Dunedin, Dunedin 9012, New Zealand

Our team is based in Dunedin, New Zealand. If contacting us by phone, please consider the local time difference (NZDT/NZST). To ensure the fastest resolution, we recommend reaching out via email with your order details included.