This Digital Delivery Policy outlines the fulfillment process for all virtual products purchased on www.snapcalmwrap.com.
SnapCalmWrap is a brand owned and operated by Balancing Monkey Games Limited, a registered New Zealand company (NZBN: 9429046353726).
- Nature of Digital Goods
We provide pre-made digital sensory simulation packages consisting of proprietary haptic and visual assets.
- Standardized Content: These are off-the-shelf digital products.
- No Custom Labor: We do not provide bespoke design, custom software development, or individualized modifications post-purchase.
- Fulfillment Process
Our delivery model is fully automated to ensure immediate access:
- Order Placement: You select your simulation package and complete the secure checkout via Stripe.
- Instant Delivery: Upon successful payment authorization, our system automatically generates a unique access link or dispatches a digital file to your provided email address.
- Conclusion of Transaction: The transaction is considered fully executed and fulfilled the moment the access link or file is dispatched by our server.
- Non-Tangible Nature (No Physical Shipping)
No Physical Logistics: As our products are virtual, you will not receive any items via post or courier.
- Proof of Delivery: In the absence of physical tracking numbers, our system’s digital delivery timestamp (showing the successful dispatch to your email) serves as the definitive proof of fulfillment for payment processing and auditing purposes.
- Waiver of Right of Withdrawal (EU/EEA Compliance)
In accordance with Directive 2011/83/EU regarding digital content:
- Immediate Performance: By completing your purchase, you expressly request and consent to the immediate delivery of the digital content.
- Acknowledgment of Waiver: You acknowledge that once the digital delivery has commenced, you lose your statutory 14-day right of withdrawal. All sales are final once the access link is dispatched.
- Technical Support
If you do not receive your access link within 10 minutes, please check your spam folder or contact: support@snapcalmwrap.com.